It will be very difficult to make a warranty claim against a manufacturer if they have no presence in Australia. Cooper and Co. only uses panels from manufacturers who are CEC Approved brands, backed by Tier 1 Bloomberg Companies

Be aware of “self branded” panels. You have no way of doing any research on the manufacturer, their process, or quality control. This is often a way of dressing up inferior products. Choose panels from large well known manufacturers where there is an abundance of information (& scrutiny) available.

The team at Cooper and Co. only install panels from large reputable international manufacturers, including a well established Australian made panel such as Tindo-Solar. 

Yes. Each product that make up the system can be easily found on the internet and all approved by the Clean Energy Council. Be very skeptical about providers where there is little or no information about their company & products.

We only use products from reputable local and international  manufacturers.

The mounting system is a critical component of a solar system that is often overlooked when choosing a system – it should secure the panels for the life of the system. Inferior mounting systems can pose a serious safety issue as time progresses.

Cooper and Co. only uses top of the range mounting components which are corrosion resistant aluminium and are backed by a 10 year warranty.

This is very important but an area where many solar companies will cut corners by using 2.5mm cable or a 4mm AC cable (not DC cable). This can be a safety issue and greatly affect performance of the entire efficiency of the system.

Our professional installers only use 4mm DC cable from the array to the inverter location for all residential installs and 6mm DC for all commercial depending on the size of the system.

Be aware of “back yard operators” who work from home and only use a PO Box address. Also be aware of companies who conduct telephone / web based sales without a presence in Australia. Will these companies be around for servicing or warranty issues in the long term?

Cooper and Co. Electrical Services has offices in Gold Coast, Queensland which customers are welcome to drop in and visit anytime

Buying a solar system is a significant investment and shouldn’t be rushed. Be skeptical of any company offering “today only” deals. Quality systems from reputable companies will be available tomorrow. Be equally skeptical of a company that won’t visit your home prior to sale. Ask yourself how they will resolve any issues after you’ve installed a system.

We pride ourselves on our consultative approach. We’ll visit your home to help you get the best system for you in a time frame that suits you – no pressure!

Many companies have started selling solar systems over the phone and internet with no local support where anything could go wrong. They will often just subcontract your job to any electrician willing to do the job for the cheapest price who has no stake in the outcome of the job.

Cooper and Co. Electrical has head-office in Queensland which customers are welcome to visit. We have a dedicated operations team who handle warranty issues and after sales service.

Be skeptical about nice rounded production estimates like “the system will produce 8 units a day”

Cooper and Co. uses industry recognised modeling tools such as Pylon Observer, using local meteorological data to provide production estimates so you can make an informed decision.

Purchasing a solar panel system is a significant financial investment which will only pay off if the system produces as it should. Ask how the solar company resolves any after sales service issues and in what time frame.

Cooper and Co. has a dedicated (24/7) customer support team and a 21 day issue resolution policy.

All of our solar consultants are highly trained in recommending the best system to suit your needs. We don’t just sell standard systems but will tailor a solution that’s right for you and your home.